Delete your Roamer account and data
This page explains how to ask us to delete your Roamer account and the personal data associated with it. It applies to the Roamer app provided by TBO.
You can ask us to:
- delete your whole Roamer account and its data, or
- delete some of your data without closing your account.
Follow the steps below and our team will take care of your request.
How to request deletion — step by step
Step 1 — Email us
Send an email to app@roamermobileapp.com from the email address or mobile number linked to your Roamer account.
Step 2 — Tell us what you'd like deleted
In your email, let us know whether you want your entire account and data deleted, or only specific data deleted (and which — for example, your chat history), while keeping your account. Please include the mobile number you use to sign in to Roamer, so we can find your account.
Step 3 — We verify it's you
To protect your data, we'll confirm the request comes from you before we act on it. We may ask you to confirm from your registered mobile number or email.
Step 4 — We action your request
Once verified, we'll delete your account and/or data as requested and confirm when it's done. We aim to complete deletion requests within 30 days.
What gets deleted, and what we keep
Deleted when you delete your account
- Your profile and account details (name, mobile number, email)
- Your chat history with Roamer
- Your trip and booking information as held in the Roamer app
- Documents you added to your Vault
- Notification and app-usage identifiers associated with you
May be kept, and why
- Information we are legally required to retain (for example, for tax, security, fraud-prevention or dispute purposes), kept only for as long as the law requires
- Booking records that belong to your travel advisor or to TBO's booking systems (these are separate from the Roamer app; deleting your Roamer account does not delete the booking your advisor holds — contact your advisor about those)
- Anonymised or aggregated data that no longer identifies you
Retention period for anything kept
Anything we keep is held only as long as legally required, then deleted or anonymised.
Deleting only some data (without closing your account)
If you'd like us to delete only certain data — for example, your chat history — but keep your Roamer account active, say so in your email at Step 2 and tell us what to remove. We'll action it and confirm.
Questions
If you have any questions about deleting your data, email app@roamermobileapp.com. For more on how we handle your data, see our Privacy Policy.